Votacolors Store (VTCs) partners withinternational manufacturers and jewelry artisans in order tooffer you anreasonable prices and aperfect global shopping experience.
This can be understood that your order is shipped from one of countries all over the world such as USA, UK, Canada, Thailand, Tibet, China, India, etc. On almost all products we provide our customers with tracking number.
As we usually have direct shipping for some of the products from our partners in these countries,your item will be fulfilled within 2 -10 business days and take about 10-40 business days to deliver. Please do not get into a panic if it does not arrive immediately, it's on its way :)
For some products we deliver within 7-14 business days, especially for T-Shirts.
In your convenience, the expected delivery time is displayed on each product page, normally, tracking system will automatically update this time before about 5-7 days of arrival.
Returns happen. Don’t worry, we understand. That’s why we have a 30 (after your items delivered) for all products at VTCs. Here are a few details if you’re making a return:
Because our products are custom printed and unique to each product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email email@example.com
Please make sure that:
Damaged / Incorrect Order:
At VTCs, we are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering a free replacement or refund for you!
All we need is a clear photo of the item(s) showing either the incorrect item, the poor quality of the print or the damaged area of the item.and email it to us, along with your order number to our customer support team. Once we receive your email and verify the issue, we will get a replacement or refund sent to you right away.
Order Modifications or Cancellation:
After your order has been placed, you have 12 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Exchanging Items (Sizing Issues):
If you want to exchange a product because of sizing issues, we can work with you to solve the issue. Please contact our support team to begin the process.
In the rare event that you are unhappy with the fit of the shoe, we can process a free exchange for you. If you ordered a pair of shoes (for example size US7), and they arrive per order as a US7, but do not fit you because of your particular foot type, we will send you a coupon 50% off to reorder a new pair. You can donate the old pair to a good cause or a friend in need.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
The coupon 50% off will only be allowed once per order.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
Order not received:
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes or saddle bags after having ordered, contact one of our supporters through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
We do not accept returns or exchanges if: