FAQs

How do I check the status of my order?

You can track your order status in real time by entering your order information on the Track Order page.
After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 2-10 business days. Below are expected delivery times based on your location.

What are you shipping times?

T-Shirt/Hoodie/Mug/Phone Case/Bibs/Can Wraps/Tote bags/Aprons
• United States: 3-7 business days.
• International: 8-14 business days depending on the country.
Necklace/Bracelet/Hat/Beanie
• United States: 8-18 business days.
• International: 10-20 business days depending on the country.
Shoes/Handbags/All Over Print Hoodies/Others
• United States: 10-25 business days.
• International: 20-40 business days depending on the country.
**Please note that, sometimes, if you order more than one item, we will send you in different packages.

Do you deliver products Internationally?

Votacolors Store successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How do I receive multiple item orders?
If you order several products, each one will be sent in a separate package (in most cases).

How do I place an order?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

How does Votacolors Store operate?

Votacolors store is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let Votacolors handle your fulfillment and shipping to your customers.

Can i cancel/ adjust my order?

If you wish to modify or cancel an order, you must do this within 12 hours from placing of your order. In order to cancel an order, please contact our Customer Service at support@votacolors.com or click here CONTACT US. We would like to stress that after this valid time all of your modifications shall become null and termination fee is 5% total of value. 

I placed an order but i didn't recieve a confirmation email ... What's going on?

Please check your SPAM folder to see in case your confirmation email could be sent there.

I ordered many items, why did i only receive one?

Votacolors shop have some differences from the other stores, when you purchase various items at the same time, in some case, they will be in partial shipment (item fulfilled first will be shipped first). You may receive one item before. The other will arrive to you as soon as it's fulfilled. So don't worry if you don't receive all of your items at once…they are assured to get to you!  (we promise).

I just ordered a product. When will it arrive?

Our production bases on your demand. Each item has a different shipping time which mentioned on our home page because some products are delivered straight from our manufacturers in china and some from our manufacturers in US. Normally, T-Shirts usually get printed and shipped in US within about 10 days after receiving your confirmation. It can take a longer time if you are out of US. For shoes and handbags, they are manufactured in the traditional way and handcrafted in China to ensure the highest quality, rather than produced in series production by the machines having faster process but quality will not be guaranteed for you. In addition, delivery is made according to the train trip. Therefore, it will take about 10-25 days to put your items in your hands. When your package is in pre-shipment, we send you enclose the tracking number of your order which help you keep tracking the shipping status. Tracking system will automatically update as your package arrive to US. If you're still not sure, you are welcome to contact us.

How are your shirts printed?

We use DTG printing. Direct to Garment (DTG) is a method that a printer directly applies the ink onto the t-shirt with inkjet technology. It includes a special printer which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.

I accidentally messed up my shipping address and/ or size of product. What to do?

If this happens to you, just email us as soon as you find it and we MIGHT be able care of it. However, we can't make any promises. The unexpected cases are only resolved fastest within the valid time - 12 hours from receipt of your placement.

All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right as our usual policy or base on deal. We know how disappointed it can be to pay for something you can't use. In addition, we also would like to note that we have a wide selection of designs, colors and sizes, therefore we hope that you can take your time to make your order carefully.

How Secure is my personal information?

YCCS always comply with the highest industry rules to protect your personal information when you purchase and make a payment from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Do you deliver Products Globally?

YCC is proud of successful shipment many products worldwide every single day. We are very happy to meet our customers' satisfaction throughout the world.

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